You can now pay online at bbcud.utilitydistrict.com or by phone at (844) 291-9247. Ask a customer service representative for more information!

Commission Meeting is the second Tuesday of each month at 6:00 PM at Avoca Volunteer Fire Dept. If a customer would like to address the board, please fill out the Commission Meeting Request Form on our website under Forms and submit to our office 1 week prior to the scheduled monthly meeting.

The Bristol-Bluff City Water Quality Report is available on our forms page. Call (423) 538-4043 to request a paper copy.

The Customer Service Center will have new office hours beginning August 1, 2024. The hours will be Monday-Friday from 8 AM-3:45 PM.

The commission meeting for December (12/9/25) has been cancelled due to illness.

Holiday Hours

The Customer Service Center will be closed Tuesday, November 11, 2025 for Veterans Day. We will be open normal hours on Wednesday, November 12, 2025. If you have an emergency, please call our water plant at 423-538-7241.

The Customer Service Center will be closing early on Wednesday, November 26, 2025 and will be closed Thursday-Friday, November 27-28, 2025 for Thanksgiving. We will open normal hours on Monday, December 1, 2025. If you have an emergency, please call our water plant at 423-538-7241.

The Customer Service Center will be closing early on Tuesday, December 23, 2025 and will be closed Wednesday-Thursday, December 24-25, 2025 for Christmas. We will open normal hours on Friday, December 26, 2025. If you have an emergency, please call our water plant at 423-538-7241.

The Customer Service Center will be closing early on Wednesday, December 31, 2025 and will be closed Thursday, January 1, 2026 for New Year’s. We will open normal hours on Friday, January 2, 2026. If you have an emergency, please call our water plant at 423-538-7241.